Your Questions Answered

We pride ourselves on providing the very best quality care in Milton Keynes and the surrounding areas, always seeking to accommodate our clients’ exact requirements. Our focus is on providing a highly tailored, individual service. We use market-leading electronic monitoring technology (Birdie) to track our carers’ progress in real time, enabling us to manage expectations, ensure medication safety, and increase accountability.

Security and confidentiality are paramount. Every member of the Peach Care Services team undergoes a rigorous vetting process, including enhanced DBS checks, before they begin working with us. All staff wear uniforms and carry personalised photo identification. We are fully registered and regulated by the Care Quality Commission (CQC) and strive to exceed their minimum standards in everything we do.

At Peach Care Services, we believe that exceptional care starts with exceptional training. We continuously invest in our team to ensure they exceed CQC standards and are fully equipped to support adults, children, and individuals with complex needs.

• Adult Care Foundation: Every carer completes the industry-standard Care Certificate, alongside rigorous mandatory training in Adult Safeguarding, safe Medication Administration, Moving and Handling, and Basic Life Support.

• Paediatric & SEND Care: Staff supporting children receive specialized training tailored to our younger clients. This includes Paediatric First Aid, Level 3 Child Safeguarding, the Oliver McGowan Mandatory Training on Learning Disability and Autism, and trauma-informed Positive Behaviour Support (PBS) to ensure a safe, nurturing environment for children in the EHCP+ programme.

• Complex & Specialist Care: For clients requiring highly specialized medical support, our carers undergo advanced, condition-specific training. This includes specialized instruction for Dementia and Alzheimer’s care, End-of-Life (Palliative) care, and clinical interventions signed off by healthcare professionals, such as PEG feeding management and Epilepsy rescue medication administration (e.g., Buccal Midazolam).

For a complete, in-depth look at our comprehensive training structure and philosophy, please read our detailed guide on  aff Training at Peach Care Milton Keynes.

We believe that consistency works best, as clients and carers get to know one another’s routines. While it is impossible to rely on a single carer every day, we seek to keep the number of carers visiting you to an absolute minimum. Because home care involves travel variables (traffic, emergencies), we cannot guarantee to-the-minute visit times, but we ask clients to allow a +/- 15-minute window. We will always call you if a more significant delay occurs.

While we assist with a wide range of daily tasks, our carers are not legally permitted to administer injections or change sterile dressings. Additionally, we cannot carry out tasks that pose a health and safety risk to the client or the carer. All permissible tasks will be clearly agreed upon in your tailored Care Plan.

We aim to provide the best possible service, safely and with dignity. However, if you have a concern, we want to resolve it immediately. The law requires care providers to have an effective system for receiving and acting on complaints. If you wish to raise an issue, please email info@peachcareservices.com or contact our office directly. You can request a full copy of our complaints policy at any time.